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Rubrik: World-wide News/Products & News Juniper
Networks Performance-Enabling Technical Services Power and Protect the
Network Advanced
Insight Solutions Provide Automated Incident Management and Offer Proactive
Network Protection (07.07.08)
- Juniper Networks announced the expansion of its J-Care Technical Services
with a family of performance-enabling services that combine automation
features with personalized, proactive services, made possible by the
intelligence and automated capabilities of new Advanced Insight Solutions
(AIS). J-Care Technical Services are designed to provide visibility into
network assets, proactively identify potential device problems, help
accelerate incidence resolution and ensure organizations can adapt and
maintain a technical foundation for business agility to optimize the value of
high-performance networks.
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Leveraging
intelligence built into Juniper's JUNOS 9.0 software, AIS provides a
comprehensive set of tools and technologies to automate the delivery of
network and device information for proactive network protection and support
services. AIS incorporates intelligent self-analysis capabilities that can
store and track potential risks, proactively notify customers of these risks,
and then provide information to the Juniper Networks Technical Assistance Center (JTAC) to open support cases and help identify and
expedite issue resolution. "The
network today plays an increasingly critical role in the overall success of
our customers' businesses. As such, they require the utmost in performance,
reliability, scale and security," said Joe Soricelli,
Director of Engineering for Solunet and iPath Services. "By automating event resolution and
enabling preventative measures to minimize potential disruptions, these new
service offerings will enable Juniper J-Partners to help their customers make
the most of their network infrastructure." "Our
new J-Care Technical Services introduce the power of automation with
proactive, personalized services designed to help customers adapt rapidly to
the increasingly more complex requirements for their infrastructure, while
maintaining business continuity and decreasing the complexity and costs of
operations," said Brad Kashani, senior vice
president of worldwide services from Juniper Networks. "AIS capabilities
preempt exposure to known issues, not just by
identifying and resolving them, but by empowering customers to maintain peak
performance from their Juniper network infrastructure." AIS will
be used to enable three new Technical Services, which is available July 1,
2008: J-Care
Efficiency Services: AIS will send automated information on the network and
its devices to customers to help identify any potential risks and reduce the
time necessary for problem identification, troubleshooting and communication
with technical support. As a result, customers can use this service to lower
operational costs and increase efficiency, allowing staff to concentrate on
running the business. J-Care
Continuity Services: In addition to the AIS-enabled automation features, this
service includes access to Insight Technical Assistance - immediate access to
senior-level technical engineers for priority 1 and 2 issues - as well as a
Service Management Desk for case escalation. J-Care
Agility Services: Combining the benefits of AIS with highly personalized
support and consultative services, J-Care Agility Services include proactive
product reporting, access to insight technical assistance and a service
manager to handle all services requests to help avoid incidents and ensure
peak network performance. J-Care Agility Services offer the insight about the
network that is required to maintain business agility. Advanced Options
provide consulting services that help organizations address their
forward-looking goals. Each new
service contains the basic levels of J-Care Essential Services, which
includes 24x7 access to the Juniper Technical
Assistance Center (JTAC), immediate access to the
latest software releases, access to the |
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